This On/Off-Ramp Concierge Addendum ("Addendum") is incorporated into and made a part of the ThirdPay Terms of Service ("Terms") between you ("Business Account User," "you") and ThirdPay Innovations Inc. ("ThirdPay," "we"). Capitalized terms not defined here have the meaning given to them in the Terms.
ThirdPay offers optional concierge support to assist Business Account Users in converting fiat funds into digital assets or digital assets into fiat currency via third-party providers. This Addendum governs your use of these concierge services (“Concierge Services”).
1. Service Description
Concierge Services may include:
- Coordinating fiat deposits or withdrawals with third-party on-/off-ramp providers
- Facilitating transaction instructions and settlement details between you and partners
- Providing non-binding estimates of exchange rates, timelines, or fees
ThirdPay acts solely as a facilitator. We do not hold fiat funds or custody digital assets during these transactions.
2. Eligibility and Requests
Concierge Services are discretionary and subject to approval.
ThirdPay reserves the right to:
- Limit availability based on geography, transaction size, or risk profile
- Require additional KYC/KYB documentation prior to processing requests
- Refuse any transaction request without reason
All requests must be made through designated channels and may be subject to minimum or maximum thresholds.
3. No Guarantees
ThirdPay makes no guarantees regarding:
- Execution of any requested transaction
- Exchange rates, conversion spreads, or network fees
- Settlement timing, liquidity, or third-party availability
All fiat transfer timelines, rates, and settlement conditions are ultimately determined by third-party providers and banks.
4. Fees
Fees applicable to Concierge Services, if any, will be:
- Disclosed to you before finalizing a transaction
- Charged as a service fee, spread, or commission depending on transaction type
By proceeding with a transaction, you consent to the applicable fee.
5. User Acknowledgments
You acknowledge and agree that:
- Blockchain transactions are irreversible and publicly visible
- Fiat transaction timelines are outside of ThirdPay’s direct control
- You are responsible for understanding and complying with any tax or legal obligations triggered by your use of the Concierge Services
ThirdPay is not liable for any losses or damages resulting from fiat transfer failures, delays, exchange rate changes, or third-party insolvency.
6. Risk Factors
Using the Concierge Services may expose you to risks including, but not limited to:
- Blockchain network congestion or failures
- Bank wire delays, freezes, or rejections
- Regulatory or sanctions-related transaction blocks
- Insolvency or nonperformance by third-party providers
You assume all such risks.
7. Termination
ThirdPay may suspend, modify, or terminate the Concierge Services at any time without prior notice.
8. Additional Terms
In case of conflict between this Addendum and the Terms, this Addendum controls for the Concierge Services.
For questions regarding this Addendum, contact hello@thirdpay.io.